Start with the shopper's intent
Customers can explain what they are looking for in their own words, including preferences, use cases and budgets.
- Natural-language questions
- Preference-based exploration
- Follow-up context within a conversation
AI product discovery for ecommerce
Help shoppers find products even when they do not know what to search for.
CommerceGPT gives ecommerce shoppers a conversational way to describe what they need and narrow down relevant products using catalogue information available to the assistant.
Natural-language discoveryCatalogue-grounded answersFree plan available
Built for ecommerce questions
Let shoppers describe the problem, preference or use case instead of guessing the perfect search term.
Traditional navigation works well when a shopper already knows the category or product name. Conversational product discovery adds another path for customers who start with a need and want help narrowing the catalogue.
Narrow the catalogue conversationally
Use the available product information to identify options that relate to the shopper's request without requiring an exact keyword match.
- Relevant product options
- Product details when available
- Direct links when available
Keep answers grounded in store information
CommerceGPT is designed to use the information available from the connected website and merchant-added knowledge rather than inventing missing store-specific facts.
- Catalogue information
- Business knowledge
- Clear missing-information handling
See where shoppers struggle to find information
Conversation review can reveal repeated product questions, unavailable demand and knowledge gaps that may deserve attention in the store experience.
- Repeated questions
- Unavailable-product demand where identified
- Knowledge-gap review
Installation options
Install with AI, connect through MCP, or use a code snippet.
CommerceGPT keeps manual setup available while also providing guided Install with AI and an authenticated Installer MCP for compatible coding agents.
Guided setup instructions
Authenticated MCP installer tools
Manual code snippet remains available
Explore CommerceGPT
Related guides and solutions
AI product recommendations
See how CommerceGPT can surface relevant products from a shopper's stated needs.
Learn moreAI shopping assistant
Explore the broader conversational shopping experience for ecommerce.
Learn moreShopify AI chatbot
Review the Shopify-specific CommerceGPT solution and setup path.
Learn moreFrequently asked questions
Practical answers before you start.
What is AI product discovery for ecommerce?
AI product discovery lets shoppers describe what they are looking for conversationally instead of relying only on categories, filters or exact product names. CommerceGPT uses the product information available to it to help narrow down relevant options.
Is product discovery the same as product recommendations?
They overlap but are not identical. Product discovery helps a shopper explore and narrow a catalogue, while product recommendations surface relevant options based on the shopper's stated request and available product information.
Can CommerceGPT help when a shopper does not know the product name?
Yes. Shoppers can describe needs, preferences, use cases or budget in their own words. The assistant can then use available catalogue information to identify relevant products without requiring an exact product-name search.
What happens if the catalogue does not contain the requested product or information?
CommerceGPT is designed to avoid inventing missing store-specific information. When the required information is unavailable, the assistant can indicate that rather than presenting an unsupported product claim.
Which ecommerce platforms can use CommerceGPT product discovery?
CommerceGPT supports Shopify and other supported ecommerce or website platforms where the assistant can be connected and installed. Platform-specific setup information is available on the Shopify, WooCommerce, WordPress and integrations pages.
Try CommerceGPT with your own ecommerce website.
Create a free account, add your website and test realistic customer questions before deciding how to install it.